Identify and manage risk in an AML environment

  • Advised on AML to subordinates and peers.
  • Presentations based on AML topics from information obtained from published regulatory reports.
  • Received recognition from organization for involvement of developing the GSOM model.
  • Senior Vice President at Citi
  • CAMS - Certified Anti-Money Laundering Specialist
  • Networked with other professionals
  • Limited-edition achievement recognizing early members of Workfolio
  • AML Subject Matter Expert - 20+ years experience in the field of BSA/AML/KYC/OFAC
  • Taught AML 101 to new hire employees
  • Received one or more promotions within an organization
  • Endorsed by co-workers or clients
  • Delivered talks on AML transaction monitoring to LATAM Compliance Officers & FinCEN delegates
  • Managed 150+ staff in nine locations across eight countries in NAM & LATAM

Summary

Nancy K Moore
"All fraud is money laundering but not all money laundering is fraud!"
SENIOR AML COMPLIANCE MANAGER

Identifies and manages risk in an Anti-Money Laundering (AML) environment

I am a retired AML professional with a vast experience in all aspects of AML transaction monitoring. I have prior experience beginning with the manual monitoring to the more sophisticated monitoring using a AML monitoring tool (Mantas). Participated in the original rules definition for monitoring of cash management products. I have been involved in the implementation of three different case management tools from the users perspective. I have extensive experience in operational start-ups.

I have worked in various areas of the AML Monitoring Operations from managing analysts directly to managing teams of analysts to managing the Risk and Control/Financial activities of the AML Monitoring Operations and then onto managing the quality assurance program that supported the AML investigations operations across nine locations in eight countries.

I lead teams to identify and address risk and quality in the AML industry. I coach and develop teams on AML risks and trends. I am an experienced professional in AML regulations and requirements. I am experienced in managing compliance, corporate policies, and regulatory requirements. I am experienced in managing teams that are performing AML investigations as well as teams that assess the quality of investigations and identifying procedural anomalies. I am a Certified AML Specialist (CAMS).

I am well versed in Risk and Control management. I have managed teams performing risk and control monitoring. I created the original baseline risk management profile that was adopted globally for the Quality Assurance organization to measure that the appropriate controls are working appropriately. This original baseline became the benchmark for the Manager's Control Assessment (MCA).

My experience includes:
• Exam and Audit Coordinator
• Risk and Control SME
• AML SME
• Business Strategy
• AML Investigations Operations Manager
• AML Investigation Quality SME Compliance Manager
• People Manager
• Leadership
• Operational Risk

Also, Below is a list of some of my significant achievements within AML Monitoring Operations:

➢ Directed Quality Assurance program and led a staff of 250 in nine locations in eight countries across North America and Latin America
➢ Directed the Risk and Control program and the financial budget program for the Hub included developing the initial risk and control monitoring plan for the Hub.
➢ Developed and implemented the original Manager Control Assessment (MCA) baseline for quality program associated risks, which was adopted globally, and allowed for a synchronized recognition of potential risks.
➢ Created an analyst scorecard, which was adopted globally and provided for standardization of grading of the quality of analyst investigations and became an important tool for Operations to utilize as part of their management of the performance of their staff.
➢ Developed quality assurance new-hire program, which was implemented globally and provided consistency in the global QA program
➢ Developed quality assurance program and procedures that became the globally standardized operation model across 17 AML hubs globally.
➢ Collaborated directly with legal, compliance, enterprise risk management, training, and business management to ensure adherence to the Corporate AML program.
➢ Prepared annual budget for senior management to ensure that all appropriate expenses were considered and to plan for future business growth.
➢ Defined and designed the business requirements for the quality assurance tracking tool that was implemented globally.

You may find a more extensive list of my accomplishments and experiences in my Resume and Executive Profile attached below.

I am a lifetime member of the Worldwide Association of Female Professionals. You may find my biography at www.waofp.com. I am CAMS certified and have had membership in Central Florida Chapter of ACAMS. I have also completed Analytical Investigative Methods (AIM) training delivered by Anacapa Sciences and is a vender used by the Secret Service and other law enforcement agencies. You may find recommendations of me on my LinkedIn profile.

Timeline

  1. -
    Senior AML Compliance Manager, Identifies and manages risk in an Anti-Money Laundering (AML) environment

    Targeting a position that involves leading teams to identify and address risk and quality in the AML industry or managing Risk in an AML environment.  Coaching and development of teams on AML risks and trends.  Experience in AML regulations and requirements.


    Key Skills Include:

    ➢ Exam and Audit Coordinator
    ➢ Risk and Control SME
    ➢ AML SME
    ➢ Business Strategy
    ➢ AML Investigation Quality SME Compliance Manager
    ➢ People Manager

  2. Platinum Lifetime Member of Continental Who's Who
  3. Lifetime Member of the WAoFP.

    I am a lifetime member of the Worldwide Association of Female Professionals.  You may find my biography at Worldwide Association of Female Professionals.  

  4. -
    SVP- Quality Assurance Ops Group Manager, Citigroup

    Directed Quality Assurance program and led a staff of 250 in nine locations in eight countries across North and Latin America.

    • Led teams to review for quality of investigations in AML industry in order to reduce AML risk.
    • Hired and trained staff in Mexico Hub, resulting in the establishment of a Quality Assurance Program.
    • Developed and implemented original Manager Control Assessment (MCA) baseline for quality program associated risks, which was adopted globally, and allowed for a synchronized recognition of potential risks.
    • Created an analyst scorecard which was deployed globally and provided for standardization of grading of quality of analyst investigations.
    • Developed quality assurance new-hire training program which was implemented globally and provided consistency in the global QA program.
    • Passed all audit and regulatory exams in nine locations with minimal minor findings.
    • Developed quality assurance program and procedures that became the globally standardized operation model across 17 AML hubs.
    • Reduced the staffing needs by 20 FTE through implementation of continuous process improvements and increased productivity.
    • Collaborated directly with legal and compliance on matters involving questionable activity.
    • Defined and designed the business requirements for the quality assurance tracking tool  that was implemented globally.
  5. CAMS - Certified AML Specialist

    Completed my CAMS recertification

  6. CAMS - Certified AML Specialist

    Received my certification as an AML Specialist

  7. -
    SVP - Quality & Control Senior Manager, Citigroup

    Directed the Regional Risk & Control teams and the Regional QA teams in North and Latin America.  Grew staff from 32 FTE to over 100 FTE.

    • Led teams engaged in performing Risk & Control activities that included defining controls appropriate for the AML Operations hubs.
    • Hired and trained staff performing Risk & Control/Quality Assurance activities in order to establish Risk & Control programs and Quality Assurance programs in Latin America Hubs.
    • Led teams engaged in performing quality assurance activities that included defining quality assurance program requirements to ensure consistency in measuring quality.
    • Collaborated directly with legal, compliance, enterprise risk management, training and business management to ensure adherence to the Corporate AML program.
    • Implemented AML monitoring programs for all high-risk products by working with business managers to establish criteria for monitoring and to ensure adequate monitoring processes.
  8. Promoted to Senior Vice President
  9. -
    VP - Citi Business Services AML - Risk & Control, Citigroup

    Directed the Risk & Control program and the financial budget program for the Tampa AML hub.  Managed budget and maintained cost controls.

    • Prepared annual budget for senior management to ensure that all appropriate expenses were considered and to plan for future business growth.
    • Surfaced suspicious activity to law enforcement authorities for investigation and performed as the liaison with law enforcement.
    • Collaborated with legal, compliance, enterprise risk management and business management to ensure adherence to the Corporate AML program.
  10. -
    Analytical Investigative Methods, Anacapa Sciences

    Completed Analytical Investigation Methods training taught by Anacapa Sciences, a vendor used by the Secret Services and other law enforcement agencies.

  11. Promoted to Vice President

Proudest Accomplishment

Forging the future of monitoring for quality of AML investigations globally within my previous job.

Experience Highlights

  • Senior AML Compliance Manager
    identify and manage risk in an anti-Money Laundering (AML) Environment
  • Senior Vice President - Quality Assurance Ops Group Manager
    Influencing the global standard operating model of AML quality Assurance
  • Senior Vice President - Quality & Control Senior Manager
    Managing the Risk and Quality programs within the Tampa AML Hub.
  • Vice President - Citigroup Business Services (CBS) AML Risk & Control
    Implementing the Risk & Control program for the Tampa AML Hub

Education Highlights

  • CAMS - Certified Anti-Money Laundering Specialist
    Certified by ACAMS as a Anti-money Laundering Specialist in 2012 with RECERTIFICATION in 2015.
  • Analytical Investigative Methods (AIM)
    Anacapa Sciences course on analyzing investigations same as taught to law enforcement personnel
  • Augustana College
    Completed coursework in Accounting and Business Administration
  • University of South Dakota/Springfield (USD/S)
    Completed coursework in Secretarial studies

Causes

  • Stopping Human Trafficking
    Human trafficking is becoming a #1 threat and it must be stopped.

Interests

  • Reading
    I am an avid, constant reader.  This is my way to decompress at day's end.
  • Music
    I have an eclectic collection of music that I love to listen to...jazz to new age to pop...
  • Needle Crafts
    Over the years, I have completed several Cross Stitch Projects.  I always have one in progress.
  • Staying Connected
    I love to stay connected to my family and friends through messaging and social media.

Results

  • $1MM
    Annualize savings through staff reduction
  • 150+
    Managed over 150 staff, a majority remotely.
  • 17
    Number of Hubs migrated to Global standard.
  • 20
    Reduced Staffing by Productivity Improvements
  • 9
    Managed teams in Nine different locations
  • 8
    Managed teams located in eight different countries
  • 3
    week reduction in Analyst New Hire graduation
  • $3MM
    Budget Managed in North America
  • $12.5
    Million Total budget managed in NAM & LATAM Hubs

Skills

  • AML SME
  • AML Compliance
  • AML Transaction Monitoring
  • BSA / AML / KYC
  • Business strategy
  • Complaince MGMT
  • Control Testing
  • Exam / Audit Coordination
  • Operational Risk
  • Leadership
  • People Management
  • Risk & Control
  • Risk Management
  • Regulatory Compliance
  • team building
  • trainer

Questions & Answers

Why AML as a career?
AML was not a chosen career but rather a career that I "stumbled" on to. Once I became aware of this profession, I literally fell in love with all the challenges and constant changes.


What is my dream job?
A job in which my experience is valued and can be used to make the organization better that allows me to utilize both my AML experience and my people management skills to the betterment of the company
What is my passion?
I have two passions:

1) Working in the AML / BSA environment provides for the ability to work in an ever changing environment that presents constant challenges and opportunities.

2) Managing people, helping them to better themselves in their career. Helping my staff to move to the next level because of my influence and mentoring.

 

What is my value to you?
I bring to the table years of experience managing Operations, identifying cost benefits and reductions, analyzing procedures and processes for efficiencies and ensure mitigation of risk. I have extensive experience in AML investigations and quality, risk mitigation, and audit/exam interaction, response and coordination.


Open to Relocation

Location

Pinellas Park, FL

Interested In